How our moving labor and truck service packages work
Make a reservation
We offer multiple options for you to book our professional moving services. Your first option is to use our online reservations system. It’s fast, easy and takes about 3 minutes to reserve and confirm your movers.
The next option is to call our Reservations Team at (503) 388-5759 and talk directly with one of our moving specialists. We’re available Monday through Friday 8am to 5pm, and Saturday and Sunday 9am to 3pm.
To finalize your reservation, we require a valid credit card and you’re charged a one-time Reservation & Support fee of $38. This fee helps cover costs like mover background checks, 7-days-a-week customer service, and insurance for every move. We're committed to creating the best moving experience for Oregon households, and these steps help us achieve that goal.
Tell us about your move
When you make your reservation, be prepared to provide details about your move. We’ll want to know things like the number of bedrooms at your loading location, amount and types of furniture you need moved, and if you need help with packing or disassembly/reassembly. We also want to know if there are stairs or elevators, which furniture items are the heaviest, and where’s the best place to park. The more details you provide, the better we can plan for your success.
Creating the ‘Job Plan’
Our scheduling and operations teams carefully review the details of every moving appointment. Every move has a ‘job plan’ that covers important details like truck size, heavy-item strategy, and the moving equipment needed to get the job done. We map the most-efficient driving routes, best parking options, and make sure we deploy movers with the required skills and experience to do the job efficiently.
If we don’t have sufficient information to create your job plan, one of our moving specialists will contact you by phone. We’re committed to providing you with a high-quality moving experience and this step ensures we have the information we need to deliver success.
Pre-move courtesy call
We understand that plans can change and there’s often emerging information about a move. This is why we make a courtesy phone call to every customer 48-72 hours before their move. Let us know if anything has changed so we can update your ‘job plan’ and pass that information along to your moving crew.
When the job is done
Our goal is for you to be 100% satisfied with your move. After the unload is complete, your moving crew lead will ask if all work meets your standards. Your move is only considered ‘done’ when you say it is.
Before we leave, we review and confirm the details of your job including arrival and end times. This important step ensures our records are accurate and you know what to expect on the final sales receipt.
For convenience, the balance due is applied to the credit card given during the reservation process. You will receive a sales receipt and itemized statement within two business days from your move date. If you want to charge the balance due to a different credit card, call our support team at (503) 388-5759 or email firstname.lastname@example.org.